These general terms and conditions of se are applicable when using the website www.solidinternational.be and www.talesbysolid.com and on all orders and sales transactions made through the website www.solidinternational.be and www.talesbysolid.com . By placing an order, the Customer fully and unreservedly accepts these Terms and Conditions of Sale. The Vendor has the right to modify the Sales Terms. Any modifications to the Terms of Sale will only apply to orders placed on or after the date of modification.
Every order is considered as acceptance by the buyer of our General Terms and Conditions, which form an integral part of the contract. All other general or special conditions of the buyer are excluded, unless expressly stated otherwise in writing.
As a purchaser you undertake not to pass on to third parties the login provided by Solid – Tales by Solid to access Solids – Tales by Solids B2B portal.
From 25 pieces of the same product type, with the exception of the products from Kenya, a volume discount can be given. For the products from Kenya this applies from a total quantity of 100 products. Contact email@example.com for more information.
You will receive an invoice from Solid - Tales by Solid for the order you have placed. This includes the products and associated shipping costs. Invoices are to be paid to Solid - Tales by Solid within 14 days of receipt of the goods.
Please, be aware that your credit card will be charged immediately after the payment was made.
The ordered goods are shipped at the latest 6 working days after receiving the order. Within Belgium, the package is normally delivered within 2 to 3 working days after dispatch; for the Netherlands, Luxembourg and Germany (and by extension the rest of the EU), this is 1 to 2 working days longer. No delay in delivery can give rise to cancellation of the purchase or payment of damages to the buyer, except in the case of deliberate delay. Erroneously communicated delivery addresses are the responsibility of the buyer and may give rise to additional costs. Unless otherwise specified, our prices do not include the transport from Tales by Solid to the customer's premises, nor the delivery of the goods to the buyer; these costs are specified separately. We are entitled to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the purchaser shall be refunded without interest or other compensation.
Cost of delivery
When dispatching goods, the customer takes over the shipping costs in accordance with dispatch from Solid's – Tales by Solid’s office in Ghent, Belgium to the customer's address.
- Shipments within Europe is via BPost
o From Belgium to Belgium =6.95 euro for all parcels up to 10 kg.
Above €100,00 order the shipping cost for Belgium is free.
o From Belgium to the Netherlands, Luxembourg, Germany, France
For all parcels up to 10 kg = 16.9 euro.
For all parcels over 10 kg = 34 euro.
For orders above €150,00 the shipping for these countries is free.
o All other EU countries (except Belgium, Netherlands, Luxembourg, Germany, France) up to 5 kg = 34 Euros.
Above €200,00 orders for these countries will be shipped for free.
o From Belgium to Switzerland and the United Kingdom
For all parcels up to 10 kg = 34 euros.
Above €200,00 orders for these countries will be shipped for free.
- Shipment outside Europe
o Shipping rates depend on your location, the weight and dimensions of your shipment. Please contact us for more information firstname.lastname@example.org
Not entirely satisfied with your purchase? No problem, through the following steps you can exchange your purchase for another item or credit or ask for a refund:
- Send an e-mail to email@example.com no later than 14 days after delivery with the subject 'return'.
- Send the article(s) back to us within 14 days after receipt to the following address: Solid vzw – Tales by Solid, Kortrijksesteenweg 697, 9000 Ghent, Belgium
- Send us the tracking number of the return shipment by e-mail so we can follow up on the return.
- Upon receipt and verification of the return package we will refund the purchase price in the form of a credit, or you will receive (an) exchange item(s) to the value of that amount or you can ask for a full refund.
Which products qualify?
- Articles in original (unworn / unused + undamaged) condition + with label.
- Return shipments that have not been notified in advance via e-mail and confirmed by the organisation, insufficient postage, already washed or sale items will not be accepted.
- All our articles are carefully checked and packed. Never accept damaged packages + check your package upon receipt. If you notice any damage to an article, please inform us within 7 days after receipt via e-mail. Add photos for clarification.
Return The costs for a return to Tales by Solid and reshipment to the buyer are fully covered if the delivered product is not the same as you ordered and as indicated on the order confirmation or if the product has arrived damaged. Damage to the packaging and as a consequence of damaged packaging and / or shipping and / or delivery method to the goods itself is not Tales by Solid’s responsibility, but this one of BPost or the used shipment courier.
The shipping costs to Tales by Solid for exchanges without one of the above-mentioned reasons (damage to the goods not related to shipment and / or delivery method or not in accordance with the order) must be paid by the buyer. This applies to both the return and the new shipping costs.
The buyer must always be able to present a tracking code, proof of shipment, when returning a package at his own expense.
Sales - discount - customised products
Sales cannot be exchanged and/or returned (volume discounts as described above do not fall under sales). This also applies to customised or specially ordered goods.
Solid vzw – Tales by Solid
B 9000 Gent
Damage to the packaging and as a consequence of damaged packaging and / or shipping and / or delivery method to the goods itself is not Tales by Solid’s responsibility, but this one of Bpost or the used shipment courier.Usually parcels are sent via Bpost and all are provided with a unique barcode that can be followed up online. If the buyer has problems receiving his parcel, he can always contact the carrier and mention this unique barcode.
Items in opened packaging or opened plastic film will not be taken back.
If the packaging of the item is damaged, you will be refunded 50% of the purchase price.
Upon receipt of the return package, you will receive the purchase price (excluding any shipping costs) back into your account. If the products do not comply with the conditions of the right of withdrawal, the item will not be taken back. If you would like another product instead of the refund, you will have to pay the shipping costs. Goods that have been designed specifically for you, sold at a discount or are on order will not be taken back. In this case, you cannot use the right of withdrawal. Goods that have been worn or goods that have been used for other purposes can never be taken back unless there is a demonstrable problem at a later stage. Such as, for example, loose seams. Deviations in dimensions due to stretching, shrinking, holes, lint will not be accepted as a reason for return after wearing, using or washing the product incorrectly. The customer agrees that customer's products due to overproduction, locally detected quality errors and training, may be sold on the local market in Ayacucho. The sale may only take place in Ayacucho, Peru itself and the sales price may be freely determined by Solid Crafts itself.
Of course, we keep all data private and securely stored in our secure, non-public database. You may rest assured that they will not be passed on to third parties. As a buyer, you also have the right to request these details at any time, or to have them modified or removed from our database. In this way Solid – Tales by Solid respects the GDPR (General Data Protection Regulation) that came into force on 25 May 2018.